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THE INVESTOR
June 13, 2021

LG

LG, Samsung rank high in US consumer survey

  • PUBLISHED :September 28, 2018 - 10:18
  • UPDATED :September 28, 2018 - 10:18
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[THE INVESTOR] LG Electronics and Samsung Electronics were named two of the top three leading technology brands in the US market in terms of satisfaction, a survey showed on Sept. 28.

According to the American Customer Satisfaction Index, a US-based consumer research firm, LG ranked in the second spot in the poll.


Although LG moved a notch down from a year earlier, paving the way for the rise of Germany’s Bosch, the company still managed to be included among the leading companies.

LG earned a score of 82 out of 100, while Bosch posted 83.

Samsung placed third, rising sharply from the seventh spot a year earlier.

The top Korean company took the second spot in 2016, but its presence slipped last year following the recall of its washers in the North American market.

The ACSI carries out research on customers’ satisfaction in 46 different industries from 250,000 respondents.

By Song Seung-hyun and newswires (ssh@heraldcorp.com)

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