November 21, 2024

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Samsung Electronics said on April 18 it has retrieved Galaxy Fold given to some early reviewers in the United States to look into their claims that some units broke.

The firm provided a limited number of devices to media for review ahead of its launch for April 26 in the US, but some journalists said the new device that costs nearly $2,000 broke after just a few days of use. 

“We will thoroughly inspect these units in person to determine the cause of the matter,” Samsung said in a statement. “Separately, a few reviewers reported having removed the top layer of the display, which caused damage to the screen.”

Samsung said the main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from scratches.

“Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers,” the company said.

The new phone features a 7.3-inch display, which folds into a compact device with a separate 4.6-inch cover display.

By Ram Garikipati and newswires (ram@heraldcorp.com)